Strategic Workforce Consulting

Do you ever have the feeling that your current HR situation is lagging behind your ambitions? If so, call on the consultants from Strategic Workforce Consulting to help you achieve your strategic business goals.

Strategic Workforce Consulting builds a bridge between your current Resource Management policy and your ambitious goals.

We will chart your current HR situation on the basis of assessments of management or MT members and examine where you want to go, never losing sight of our goal of workforce optimisation. We will then draw up a concrete strategy recommendation to give you insight into what is needed in the coming years with regard to intake, moving on and outflow in order to achieve your company objectives. After the strategy consulting phase, we will translate this advice into clear, measurable plans of action that you can immediately put into practical use. If you like, we can also take care of the implementation of the plans, so that your HR ambitions can swiftly become reality.

Our solutions, your benefits:

  • we will take care of your HR policy, leaving you free to take care of your core business
  • your HR situations will be analysed and optimised.
  • a HR policy tailored to your business will save both time and money

Challenge

  • The car hire company wants to optimise driver occupancy and cost structure for the efficient pickup and delivery of vehicles
  • The need for a perfect balance between flexibility and continuity
  • The need for a creative partner capable of thinking with the company and anticipating changes

ManpowerGroup Solution

Total solution for managing the team of drivers: selection, planning, follow-up, coaching & motivation, evaluation, information sessions, reporting, quality assurance, etc.

  • Optimum capacity planning: never too many or too few drivers on duty

  • Efficiency gains through flexibility and constant follow-up

  • Significant time-savings by outsourcing the driver planning schedule (saving at least 1 FTE)

  • Guaranteed continuity: 1 central number to call for all enquiries about all Europcar Keddy branches

  • Flexibly available and extremely motivated drivers

Challenge

  • A new start-up company wants to take its products to market quickly
  • The need for a flexible salesforce capable of changing in line with sales results
  • Looking for an external partner prepared to share risks ManpowerGroup Solution
  • Total solution for managing the sales team and call centre staff (hiring, training, coaching, follow-up)
  • Development of a tailored CRM package with reporting to match
  • Combined marketing campaigns for lead generation

Results

  • Fast start-up and growth of sales activities
  • High conversion rates: 1 in 4 phone calls leads to a customer visit, 1 in 3 visits results in a contract
  • Efficiency gains by combining project know-how and commercial expertise
  • More time for core business
  • Stability and continuity

Challenge

  • New legislation for solar power installations made it necessary to change the sales focus drastically
  • Enfinity needed experienced account managers that could be deployed quickly
  • Flexibility is a must to keep up with market changes

ManpowerGroup Solutions

We opted for a total solution that involved expanding and managing the new sales team and setting up a call centre for lead generation. We took care of recruitment, training, coaching, CRM and follow-up.

Results

  • Quick start-up and growth of sales activities in the SME segment
  • Improved efficiency thanks to professional staffing and the use of tried and tested tools (a.o. CRM)
  • Continuity and flexibility More time for core business

Challenge

  • A multinational had just implemented an internal reorganisation
  • It did not have enough internal capacity to quickly employ more than 200 people
  • It was clear that a swift solution was needed

Solution by ManpowerGroup Solutions

  • Employees were quickly recruited from competitors
  • Networking with applicants attracted more candidates quickly
  • Cooperating with recruitment managers turned up suitable candidates

Success

  • The recruiters set to work just two weeks after signing the contract
  • The first jobs were filled in less than 30 days
  • It took 33 days to hire

Basic starting points

  • Sony Style wants to give a fresh boost to the insourcing of its Customer Contact Centre
  • The need for a strategic partner with the flexibility to adjust to a fast-changing environment
  • Preference for an HR specialist to focus more on people’s talent rather than merely on technology

ManpowerGroup Solution

Total solution for managing the Customer Contact Centre: recruitment, training, coaching, assessment, constant quality monitoring, communication and reporting, operational and strategic advice, etc.

Results

  • Smooth transfer of the contact centre management thanks to thorough preparation and the assessment of potential risks
  • Progress in all KPIs in all areas from day 1
  • Sales records beating the results from the past 10 years without expanding the sales staff
  • Proven efficiency gains and growing customer satisfaction
  • Award for Best Customer Experience in 2010 thanks to the successful introduction of ‘Click to Chat’ technology

Challenge

  • International insurer (Fortune 500) saw their workforce grow to 15,000 employees
  • Inefficient recruitment necessitated re-evaluation of the recruitment process

ManpowerGroup Solutions

  • Screening and sourcing solutions for the high volume of candidates
  • New sourcing techniques, advanced technology and improved access to job boards
  • Extending acquisition of talent to the region stretching from North America to Mexico and South America Centralisation of the recruitment process

Success

  • ManpowerGroup Solutions ensured the swift installation of the client’s recruitment process both globally and in North America
  • The client now benefits from improved efficiency and reduced costs The partnership refined the client’s recruitment process. Since the beginning of the collaboration, ManpowerGroup Solutions has been responsible for more than 20% of the client’s recruitments

Challenge

  • Insurance company P&V had to move or replace 1,600 workstations quickly at 2 different head offices
  • Requirement for extra, flexibly deployable personnel for the duration of the project
  • Need for a dependable partner to take on the entire coordination ManpowerGroup Solution
  • Composition of a team of experienced ‘ambassadors’ (outsourcees)
  • Flexible staff planning, thanks to the use of back-ups
  • Complete coordination and monitoring of the project, from preparation to after-completion service
  • Uniform approach at both P&V sites

Results

  • Extremely smooth move of 800 workstations at the Antwerp offices
  • Replacement of 800 ageing workstations at the Brussels head office completed ahead of schedule
  • Minimal disruption for P&V employees
  • No extra workload or hassle for P&V’s IT team

Challenge

  • Textile workers are a bottleneck profession, due to the move of activities to low income countries.
  • Big player is looking for motivated workers (m/f), e.g. seamstresses

Solution by ManpowerGroup Solutions

  • ManpowerGroup Solutions attracted motivated workers from new EU member states.
  • These new employees were supported on a professional as well as on a personal level.

Success

  • International employees with excellent skills filled the job vacancies at Crown Bedding perfectly.
  • Good guidance ensured employees were extra motivated, which is also beneficial for Crown Bedding

Challenge

  • An international ICT company wanted to optimise the efficiency of its contingent workforce
  • The client wanted a made-to-measure programme for its contingent workforce
  • With more than 200 suppliers in Benelux, management and evaluation were time consuming tasks

ManpowerGroup Solutions

Tapfin was selected to set up a Managed Services Provider programme for all Benelux. The goal was to streamline the entire contingent workforce, existing of temporary, contractual and freelance employees. The solution also contained a thorough assessment of all contingent workforce vendors and an analysis of the supporting systems and business processes. We also organised the implementation and management of a tailor-made Vendor Management System (VMS).

Success

  • Restructuring and rationalising all contingent workforce vendors
  • Reducing risks by full follow-up of processes and contracts
  • Implementation of a Rate Card Analysis Direct cost savings of 250,000 euro per year

Challenge

  • Satellite Ice is specialised in the manufacture and rental of temporary ice rink constructions.
  • Temporary workers are very important in the winter season.
  • Recruiting Polish seasonal workers took some doing, especially the paperwork.

Solution by ManpowerGroup Solutions

  • ManpowerGroup Solutions took the complete payroll of the seasonal workers in hand.
  • Language barriers were sorted, even during training courses.

Success

  • Satellite Ice no longer wastes time sorting complicated paperwork.
  • Training courses knew complete success due to the fact that they were conducted in the mother tongue.

Challenge

  • Organising multiple conferences every year at various locations around the world (with 100 to 1000 participants per conference)
  • The need for cross-border project coordination from A to Z
  • The requirement to save money while retaining flexibility and quality

ManpowerGroup Solution

  • Establishment of a versatile Conferences & Administration Team customised for this particular client
  • Total solution for organising conferences: project management, business case, financial plan, choice of location, communication, logistics, registrations & payments, on-site coordination, assessment, etc.

Results

  • 30% cost-savings over 2 years
  • Flexibility: no fixed overheads outside peak periods
  • Stability and continuity: a team of specialists on call at all times
  • Gains in efficiency and quality thanks to experience and commitment
  • More time for the client’s core business

Challenge

A large marketing company needs employees on the basis of fluctuating customer volume It regularly hires up to 400 employees at very short notice The quality of both recruitment and retention was in need of improvement

ManpowerGroup Solutions

A thorough audit of internal practices Appointing a core team to cope with scalability Implementing screening and sourcing standards Detailed analysis of contingent workforce planning Unifying benchmarking

Success

An on average 40% reduction in ‘days to fill’ 20 critical jobs were filled within 4 days Recruitment manager was more satisfied

Challenge

  • A global player in the area of safety in the car industry wanted a clear overview of their recruitment process
  • Recruitment already worked well at the national level, so the next step was to roll out a single global programme.

ManpowerGroup Solutions

  • A phased roll out, starting in 5 countries, and expanding to 9
  • Placing stakeholders in each global region to guide the project
  • Aggressive timing and clear communication throughout the project

Success

  • The successful implementation of a global recruitment process
  • Local flexibility serves as a basis for the larger entity
  • Result-oriented approach guaranteed customer satisfaction

Challenge

  • Reception services department made vulnerable by a lack of replacement when the receptionist is absent
  • Need to safeguard Bombardier’s quality image in reception for the many visitors who come to the Belgian head office
  • Need for greater flexibility and continuity to guarantee 100% staff occupancy in the reception area

ManpowerGroup Solution

Total solution for managing reception services:

  • Receptionist transferred to the ManpowerGroup Solutions payroll (or recruited if transfer not possible)
  • Personal supervision and training of reception staff
  • Training, coaching and planning of flexibly available back-up receptionists who are familiar with the specific situation at the client
  • Complete staff and project administration
  • Constant quality control

Results

  • Continuity: the reception area is fully staffed at all times
  • Cost-effective: from 2 receptionists to 1 with a system of back-ups
  • Greater security and flexibility: not just 1 back-up, but severalthanks to the mobile MBS team
  • Facilities department now has more time to focus on core tasks

ManpowerGroup Solutions

Avenue des Communautés 110
1200 Brussels - Belgium
Tel: +32 0(2) 289 66 80
Fax: +32 0(2) 502 78 52

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